Why Am I Not Receiving Calls On My iPhone? – Troubleshooting Guide

In today’s digital age, our smartphones have become an essential part of our lives. We use them not only for making calls but also for various other purposes, such as texting, browsing the internet, checking emails, and using countless apps. So, when we encounter issues with the basic function of receiving calls on our iPhone, it can be quite frustrating and inconvenient. If you’re facing this problem and wondering, “Why am I not receiving calls on my iPhone?” you’ve come to the right place. In this comprehensive guide, we’ll explore the potential reasons behind this issue and provide solutions to help you get your iPhone back to receiving calls seamlessly. Below, we have discussed the details of why you are Not Receiving Calls on My iPhone

1. Check Your Network Connection

The first step in troubleshooting call reception issues is to ensure that your iPhone has a stable network connection. Here’s what you can do:

  • Check Signal Strength: Look at the signal bars on the top left corner of your screen. If you have a low or no signal, try moving to a different location or restarting your phone to see if the signal improves.
  • Toggle Airplane Mode: Turning on Airplane Mode for a few seconds and then turning it off can help reset your network connection.
  • Wi-Fi Calling: If you have a Wi-Fi connection available, try enabling Wi-Fi calling in your iPhone settings. This can help improve call quality, especially in areas with weak cellular signals.

2. Do Not Disturb Mode

Sometimes, the simplest explanation is the most likely one. Check if you have accidentally enabled “Do Not Disturb” mode on your iPhone. When this mode is active, it silences all incoming calls and notifications. To turn it off:

  • Go to Settings.
  • Scroll down and tap on “Do Not Disturb.”
  • Toggle off the “Do Not Disturb” switch if it’s enabled.

3. Call Forwarding

Another reason for not receiving calls could be call forwarding settings. To check and modify these settings:

  • Go to Settings.
  • Scroll down to “Phone” and tap on it.
  • Select “Call Forwarding” and make sure it’s turned off or set to the correct number.

4. Software Update

Outdated software can sometimes cause issues with call reception. Ensure that your iPhone’s operating system is up to date by following these steps:

  • Go to Settings.
  • Scroll down and tap on “General.”
  • Select “Software Update” and install any available updates.

5. Reset Network Settings

If none of the above solutions work, you can try resetting your network settings. Keep in mind that this will erase all saved Wi-Fi passwords and other network-related configurations. To do this:

  • Go to Settings.
  • Scroll down to “General.”
  • Tap on “Reset,” then choose “Reset Network Settings.”

6. Check For iOS Bugs And Glitches

Sometimes, software bugs or glitches within the iOS system can disrupt call reception. Apple regularly releases updates to fix these issues. Here’s how you can check for and address potential software problems:

Check For iOS Updates: Go to Settings > General > Software Update and make sure you are running the latest version of iOS. If an update is available, download and install it.

Restart Your iPhone: Restarting your iPhone can help clear minor software glitches. Hold down the power button and the volume down button simultaneously until you see the Apple logo. Release the buttons, and your phone will restart.

Reset All Settings: If the issue persists, you can reset all settings to their default values without erasing your data. This can help resolve any configuration problems that may be affecting call reception. Go to Settings > General > Reset > Reset All Settings.

7. Check Call Forwarding Rules

In some cases, call forwarding rules set on your iPhone may be causing call reception issues. Here’s how to review and modify them:

Check Call Forwarding Rules: Go to Settings > Phone > Call Forwarding. Ensure that no numbers are listed for call forwarding. If there are numbers listed, tap on each one and select “Turn Off Call Forwarding.”

8. Investigate Third-Party Apps

Certain third-party apps may interfere with your iPhone’s call reception. To check if an app is causing the problem:

  • Exit All Apps: Close all running apps by double-clicking the home button (or swiping up from the bottom on newer iPhone models) and swiping away the app windows.
  • Test In Safe Mode: Try restarting your iPhone in safe mode. To do this, turn off your iPhone and then turn it back on while holding down the volume-down button until you see the Apple logo. In safe mode, only system apps will run. Check if you can receive calls in safe mode. If you can, then a third-party app may be the culprit.
  • Uninstall Suspicious Apps: Uninstall any recently installed apps or apps you suspect might be causing issues. To uninstall an app, press and hold its icon on the home screen until it jiggles, then tap the “x” button.

9. Check SIM card And Carrier Settings

Sometimes, issues with your SIM card or carrier settings can impact call reception. Follow these steps to ensure everything is in order:

  • Check Sim Card: Power off your iPhone, remove the SIM card, and then reinsert it carefully. Ensure that the SIM card is undamaged and properly seated.
  • Contact Your Carrier: Reach out to your mobile carrier’s customer support to verify that there are no issues with your account or network settings. They can also help you troubleshoot any carrier-specific problems.

10. Hardware Inspection

If none of the above solutions work, there may be a hardware problem with your iPhone. In this case, consider the following:

Check for Physical Damage: Inspect your iPhone for any physical damage, such as a cracked screen or water damage. Physical damage can affect the device’s ability to receive calls.

Visit an Apple Store: If you suspect a hardware issue and your iPhone is still under warranty, it’s best to visit an Apple Store or an authorized service provider for a professional assessment and repair.


Receiving calls on your iPhone is a fundamental function, and when it doesn’t work as expected, it can be frustrating. However, by following the steps outlined above, you can troubleshoot and resolve most call reception issues. Remember to check your network connection, disable “Do Not Disturb” mode, review call forwarding settings, ensure your software is up to date, and consider resetting network settings as a last resort. If the problem persists, it might be a hardware issue, and you should contact Apple Support or visit an Apple Store for further assistance.


Why Is My iPhone Not Receiving Calls?

Your iPhone may not be receiving calls due to various reasons, including poor network signal, “Do Not Disturb” mode enabled, call forwarding settings, or software glitches. This article provides a comprehensive troubleshooting guide to help you pinpoint and resolve the issue.

What Should I Do If My iPhone Is Not Receiving Calls?

If your iPhone is not receiving calls, start by checking your network connection, ensuring “Do Not Disturb” mode is turned off, and reviewing call forwarding settings. If the problem persists, consider updating your iOS software, checking for third-party app interference, and inspecting your SIM card. Detailed solutions are provided in the article.

When Should I Seek Professional Help For iPhone Call Reception Issues?

If you have tried all the troubleshooting steps mentioned in the article and your iPhone still does not receive calls, it may be time to seek professional assistance. Contact your mobile carrier’s customer support for network-related problems or visit an Apple Store or authorized service provider if you suspect a hardware issue. They can provide a more in-depth diagnosis and potential repair solutions.

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